Shipping policy
Thank you for shopping with Renaissance. Here's everything you need to know about how we ship your order.
- Processing Time
In-stock items: orders are processed within 1-3 business days.
Pre-order and drop items: these are produced after the pre-order window closes. Estimated shipping dates are shown on each product page and will ship within 5-6 weeks of the pre-order close date.
Orders are not processed or shipped on weekends or public holidays.
If your order contains both in-stock and pre-order items, it will ship together once all items are ready, unless you contact us to request a split shipment.
2. Shipping Rates and Delivery Times
Delivery times start once your order has shipped, not when it is placed. Final shipping costs are shown at checkout.
3. Tracking
Once your order ships, you'll receive a confirmation e-mail with a tracking number. Please allow up to 48 hours for tracking information to update.
4. Customs, Duties & Taxes
Orders shipped to Switzerland from outside the country, or to any destination outside the EU, may be subject to import duties, VAT, or customs fees. These charges are set by local authorities and are the customer's responsibility unless stated otherwise at checkout.
5. Incorrect Address
Please double-check your shipping address before confirming your order. We are not responsible for orders sent to an incorrect address provided by the customer. If you notice a mistake, contact us as soon as possible at bettercallrenaissance@gmail.com. We can only change and address before the order has shipped.
6. Delays, Lost or Damaged Parcels
Delays may occasionally occur due to carriers, customs, or peak period (sales, holidays, drops). If your parcel is delayed by more than 30 business days beyond the estimated window, or arrives lost or damaged, make sure to contact your carrier. We are not responsible for any loss or damaged products.
7. Undeliverable Packages
If a parcel is returned to us because of an incorrect address or because it was not collected, the customer is responsible for the return shipping costs and for re-shipping fees.
8. Contact
Questions about your order? Reach us at bettercallrenaissance@gmail.com or via instagram @renaissancegarments. We reply within 24-48 hours on business days.